[2022年03月] 問題集簡単概要CPHQ試験問題GoShiken
CPHQトレーニング認証最新版をゲットCPHQ Certification
質問 17
A quality manager needs to assign a staff member to assist a medical director in the development of a quality
program for a newly established service. Which of the following staff members is most appropriate for t his project ?
- A. A knowledgeable staff member who works best on defined tasks
- B. A competent staff member who has good interpersonal skills
- C. A motivated staff member who is actively seeking promotion
- D. A newly hired staff member who has demonstrated competence and has time to complete the task
正解: B
質問 18
It involves identification and selection of a patient's medical record or group of records after the patient has been discharged from the hospital or clinic. Many proponents of medical record review believe it to be the most accurate method of data collection.
What is it?
- A. Prospective data collection
- B. Retrospective data collection
- C. Scanners
- D. Data collection forms
正解: B
質問 19
Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.
The aim/s of quality circle activities is/are:
- A. Contribute to implement and development of the enterprise
- B. Respect human relations and build a workshop offering job satisfaction
- C. Deploy human capabilities fully and draw out finite potential
- D. Both A and B
正解: D
質問 20
For example, if you are using a survey to gather patient satisfaction feedback by email, you would not send a survey t
o ever y patient. You would start by sending surveys t o roughly 50 percent of the patients an see how many are
returned. This limited survey allows you to determine the response rate. Assume that 25 percent of these patients
return the surveys. The next task is to determine how representative of the total population these respondents are. To
test this question, you need to develop a profile of the total population. Typically, this profile is based on standard
demographics such as gender, age, type of visit, payer class, and whether the respondent is a new or returning
patient. If the distribution of these characteristics in the sample is similar (within 5 percent) to that found in the total
population, you can be comfort able t hat your sample is reasonably representative of the population. If the
characteristics of the sample and the population show considerable variation, however, you should adjust your
sampling plan. This example clarifies that:
- A. The basic purpose of sampling is to be able to draw a limited number of observations
- B. Sampling is probably the most important thing you can do to reduce the amount of time and resources spent on
data collection - C. Sampling consists of series of compromises and tradeoffs
- D. A well-drawn sample, therefore, should be representative of the larger population
正解: D
質問 21
Baldrige's scoring system is based on a __________point scale. Each of seven criteria is assigned maximum value
ranging from 85 to 450 maximum points.
- A. 500 points
- B. 1500 point scale
- C. 2000 point scale
- D. 1000 point scale
正解: D
質問 22
The downside to asking nursing staff to perform data collection is that can district nurses from their direct patient care
responsibilities. A better approach would be:
- A. To hire research assistants or full-data analysts who can only perform data collection
- B. To assign this work to them during holidays
- C. To give this job work after their actual job timings
- D. To hire research assistants or fulltime data analysts who can perform data collection and be responsible for data
entry and analysis
正解: D
質問 23
The ability to report survey results at an actionable level is critical; in most cases, actionable level means (Choose two):
- A. Average time frame of a service
- B. The nursing unit
- C. Location of service
- D. Service level
正解: B,C
質問 24
Interpersonal relationships are the fundamental part of a management system. They basically coordinate activities of
different departments in a unit. What is the role of Interpersonal relationships in Healthcare delivery systems?
- A. It relates to Medical Ethics
- B. None of the above
- C. Clinicians who relate well to their patients are more likely to elicit a more complete and accurate history from their
patients - D. Promotion of cordial relationships
正解: C
質問 25
Depending upon the direction of a measure's improvement, outlier interpretations can be:
- A. Structure measures
- B. Outcome measures
- C. Negative measures
- D. Positive measures
正解: C,D
質問 26
In general, as the amounts spent on providing services for a particular condition grow, diminishing returns set in meaning that each unit of expenditure yield ever-smaller benefits until a point where
________________.
- A. No additional benefits accrue from adding more care
- B. perfection is within the reach of all individuals
- C. Additional benefits are too small to justify the added costs
- D. There is displacement of more useful care
正解: A
質問 27
Patient and family advisory council is one of the most effective strategies for involving families and patients in the design of care.
Council responsibilities may include input on or involvement in (Choose three):
- A. Marketing plan or practice services
- B. Program development, implementation, and evaluation
- C. Staff evaluation
- D. Planning for major renovation or the design of a new building or service
正解: A,B,D
質問 28
Which of the following process can be judged as having highest quality of care?
- A. Successful completion of a surgical operation, a good recovery and ascertaining that the operation was not
indicated - B. Successful completion of a surgical operation
- C. Successful completion of a surgical operation, a good recovery and ascertaining that the operation was indicated
- D. Successful completion of a surgical operation and a good recovery
正解: A
質問 29
In earlier formulations, responsiveness to patients' preferences was just one of the factors seen as determining the quality of patient clinician interpersonal relationship. But, now it is translated into many factors.
Which of the following is out of such factors? (Choose three.)
- A. Respect for patients' values
- B. Respect for Respect for patient's convenience
- C. Respect for patients' preferences
- D. Respect for patients' expressed needs
正解: A,C,D
質問 30
Experts on delivering superior customer service suggest that healthcare organizations adopt the following set
principles EXCEPT:
- A. Evaluate processes of care to reduce patients and family anxiety and thus increase satisfaction
- B. Hire service-savvy people. Aptitude is everything; people can be taught technical skills
- C. Establish high standards of customer service
- D. Help staff focus on service
正解: A
質問 31
I n order to perform a task for which one is held accountable, there must be an equal balance between responsibility
and:
- A. Delegation
- B. Authority
- C. Specialization
- D. Education
正解: B
質問 32
The CAHPS (Consumer Assessment of Healthcare Providers and Systems) program is a multiyear public- private initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care.
Healthcare organizations, public and private purchasers, consumers, and researchers use CAHPS results to:
- A. Access the patients-centeredness of care
- B. Improve quality of care
- C. All of the above
- D. Compare and report on performance
正解: C
質問 33
Healthcare purchasers and payers are demanding that providers demonstrate their ability to provide high quality
patient care at fair prices. Specifically, they are seeking:
- A. Objective evidence that hospitals and other healthcare organizations satisfy their customers and have desirable
outcomes - B. Baseline information
- C. Current performance
- D. Objective evidence that hospitals and other healthcare organizations manage their costs well
正解: A,D
質問 34
Many organizations establish condition-specific patient registries for their more sophisticated quality improvement
projects because they do not have a reliable source of clinical information. The use of patient registries is
advantageous for the following reasons EXCEPT:
- A. They are rich source of information because they are customized
- B. They can be used for quality improvements and research purposes
- C. They can collect all the data that the physician or health system determines are most important
- D. They are not subject to short comings of review records
正解: D
質問 35
Within any unit, organization, or system, there will be barriers to spread and adoption (e.g., organizational culture,
communication, leadership support). However, failure to transfer knowledge effectively may result in:
- A. Unnecessary waste
- B. organizational persistence
- C. Inconsistency
- D. Benchmarks
正解: A,C
質問 36
An organization may develop performance measure internally or adopt them from a multitude of external resources.
However, regardless of the source of performance measure each measure should be evaluated against certain
characteristics to ensure a credible and beneficial measurement effort. Which of the following characteristics is/are
critical to performance measures?
- A. Cost-effectiveness
- B. Interpretability
- C. Reliability
- D. Validity
正解: A,C,D
質問 37
Rapid cycle testing is designed to reduce the cycle time of new process implementation from months to days.
To prevent unnecessary delays in testing or implementation, teams or units using rapid cycle testing must remain focused on the testing of solutions and avoid:
- A. Focused testing
- B. Buy-in
- C. Multiple PDSA cycles
- D. Over-analysis
正解: D
質問 38
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