[2022年03月] 問題集練習試験問題学習ガイドはCPHQ試験合格させます
CPHQ問題集には練習試験問題解答
質問 72
The focus of Lean methodology is a "ba to basics" approach that places the needs of customer first through five steps.
Which of the following is NOT out of those steps?
- A. Identify the value stream
- B. Make value identifying steps
- C. Let the customer pull the product
- D. Define value as determined by the customer
正解: B
質問 73
A random sampling also can be drawn by placing equally sized pieces of paper with a range of numbers on them (e.g.,
1 to 100) in a bowl and picking a predetermined number to be the sample. The problem with simple random samples
is that:
- A. They may over or under-represent segments of population
- B. They may under represent segments of population
- C. They cannot truly depict the samples
- D. They may over represent segments of population
正解: A
質問 74
______________ testing method provides useful information on respondents' perceptions of the response task, how
respondents recall and report events, and how they interpret specified reference periods.
- A. Biometric testing
- B. Cognitive
- C. Psychographic testing
- D. Psychometric testing
正解: B
質問 75
Interpersonal relationships are the fundamental part of a management system. They basically coordinate activities of different departments in a unit.
What is the role of Interpersonal relationships in Healthcare delivery systems?
- A. Promotion of cordial relationships
- B. It relates to Medical Ethics
- C. Clinicians who relate well to their patients are more likely to elicit a more complete and accurate history from their patients
- D. None of the above
正解: C
質問 76
Licensing and accrediting bodies have relied heavily on structural measures of quality not only because the measures
are relatively stable and thus easier to capture but:
- A. They reliably identify physicians
- B. They reliably identify providers who demonstrably la means to deliver high quality care
- C. They reliably indentify providers who are cheap
- D. They can never la the means to deliver high quality care
正解: B
質問 77
___________________ is a difference between an observed event and a standard or norm. Without this standard, or,
best practice, measurement of variation offers little beyond a description of the observations.
- A. Variation
- B. Random variation
- C. Assignable variation
- D. Process variation
正解: A
質問 78
Which of the following is the relationship between clinical outcomes and patient satisfaction?
Besides measuring morbidity and mortality, this management takes into account the quality of healthcare received from the patient's perspective.
- A. Clinical pathways
- B. Benchmarking
- C. Outcome measures
- D. Outcome management
正解: B
質問 79
One major difference between traditional quality assurance (QA) and quality improvement (QI) is that QI:
- A. Stresses peer review, while QA focuses on the customer.
- B. Focuses on the process, while QA focuses on individual Performance
- C. Stresses management by objective, while QA stresses team management.
- D. Focuses on the individual, while QA focuses on the process.
正解: B
質問 80
Today's patients' perception of the quality of our healthcare system is not favorable.
In healthcare, quality is household word that evokes great emotion, including (Choose two):
- A. Frustration and despair, exhibited by patients who experience healthcare services firsthand or family members who observe the care of their loved ones
- B. Anxiety over the ever-increasing costs and complexities of care
- C. Patient centered measures
- D. Timely care that may be experienced in terms of performance of services
正解: A,B
質問 81
Collecting patient __________ data also is becoming a standard evaluation measure in the education and certification
of medical, nursing, and allied health students.
- A. CMS
- B. Report
- C. Ratings of satisfaction
- D. Experience-of-data
正解: D
質問 82
To identify outpatient data sources, the team should consider the following questions EXCEPT:
- A. Do the measures selected by team reflect the aspects of care that have the most influence on patient's outcome
- B. Some of the most important diabetes measures are based on laboratory testing. Do the physicians have their own
labs? If so, do they achieve the laboratory data for12-24 month snapshot? If they do not do their own lab testing, do
they use a common reference lab that would be able to supply the data? - C. Are the physician in organized medical groups that have outpatient electronic medical records, which could be a
source of data? Will their financial or billing systems be able to identify all patients with diabetes in their practices? If
not, can the health plans in the area supply the data by practice site or individual physician? - D. Do the source outpatient data is the same as inpatient data
正解: A,D
質問 83
The primary benefit of adopting a countrywide or global uniform set of discharge data is to:
- A. Facilitate collection of comparable health information.
- B. Assist medical records personnel in collecting internal data.
- C. Facilitate computerization of data.
- D. Validate data being collected from other sources.
正解: A
質問 84
Feedback from patients and their families will provide rich information for quality improvement work. For these efforts to be successful, you should consider some questions.
Which of the following is NOT out of those questions?
- A. How frequently do you need to measure your performance to achieve your name?
- B. Who will review the data?
- C. What was your last year budget?
- D. What is your aim for improvement?
正解: C
質問 85
Through ___________ the data collection staff can spot patient trends as they develop rather than receive the
information after the patient have been discharged. For instance, the incidence of ventilator-associated pneumonia
sooner, or it may spot an increase in the rate of aspiration in stroke patients as it occurs.
- A. Prospective chart review
- B. Medical record review (Retrospective)
- C. Data collection forms
- D. Scanners
正解: A
質問 86
During improvement in healthcare system, because of a combination of technical complexity, system fragmentation, a
tradition of autonomy, and hierarchical authority structures, overcoming the "daunting barrier to creating the habits
and beliefs of common purpose, teamwork and individual accountability" necessary for spread and sustainability will
require:
- A. Continual focus
- B. Right time
- C. Commitment
- D. Focus to maintain benchmark levels
正解: A,C
質問 87
Amenities may cover areas as mentioned below EXCEPT:
- A. Comfortable waiting rooms
- B. Ample and convenient parking
- C. Vast and facilitated food providing area
- D. Good directional signs
正解: C
質問 88
_____________ allows for more in-depth exploration of the causes of dissatisfaction and can provide excellent ideas
for reengineering services. In addition its videotapes can be effective at changing the attitudes and beliefs of staff
members because the stories participants tell animate the emotional effect of excellent service as well as service
failures.
- A. Patient and family advisory councils
- B. Walk-throughs
- C. Focus group
- D. Complaint letters
正解: C
質問 89
The primary purpose of an emergency preparedness program is to
- A. Prevent internal disasters that disrupt the facility's ability to provide care and treatment
- B. Provide evaluations of semi-annual evacuation drills
- C. Conduct evaluations of emergency training
- D. Manage the consequences of disasters that disrupt the facility's ability to provide care
正解: D
質問 90
The weighting issue also arises when comparing hospitals or clinics within a system. What happens if the service case
mix is similar?
- A. One can compare by hospitals or clinics even out of a system
- B. Scores should be weighted after comparisons are made among hospitals
- C. Scores should be weighted before comparisons are made among hospitals
- D. One can compare by hospitals or clinics within a system
正解: D
質問 91
Which of following objectives is/are NOT essential for successful quality improvement project and data collection
initiative?
- A. Identify the most important measures for collection (the critical few).
- B. Identify the purpose of the data measurement activity (for monitoring at regular intervals, investigation over a
limited period, or one time study). - C. Commonsense all the data collected that will provide the actual information
- D. Identify the most appropriate data sources
正解: C
質問 92
The following diagram shows:
- A. Baldrige criteria for improvement
- B. API Improvement model
- C. Quality improvement
- D. None of these
正解: B
質問 93
One of the difficult things about quality is explaining how _________ is different from a process or system.
- A. Control
- B. Tools
- C. Methods
- D. A and B are same
正解: D
質問 94
If you decided to interview ten patients in your emergency room on a given day and drew conclusions about your emergency services from these people. You have taken limited data and made a huge jump in logic.
This jump is known as:
- A. Over-generalization
- B. Stereotyping
- C. Ecological fallacy
- D. Quota sampling
正解: C
質問 95
Health care provider accountability
Decision making public reporting
Organizational evaluation
National performance improvement goals and activities
These are the performance measures identified by health organizations in order to meet:
- A. External needs specifically
- B. Internal needs specifically
- C. Organizational objective
- D. Organizational vision
正解: A
質問 96
It involves identification and selection of a patient's medical record or group of records after the patient has been
discharged from the hospital or clinic. Many proponents of medical record review believe it to be the most accurate
method of data collection. What is it?
- A. Retrospective data collection
- B. Data collection forms
- C. Scanners
- D. Prospective data collection
正解: A
質問 97
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